Policies

Payment

Payment Options by website, phone and mail-order.

1. Credit cards– we accept Visa, MasterCard and Discover. 

  • Payment by credit card on the website will process within a 24 hour period.
  • If orders are called into the office in advance your card will be charged 2 weeks before shipment.

2. Checks or Money Orders 

  • You can send in payment by check or money order with an order form. 
    • If the total of the order ends up being less than your mail-in amount, we can offer a refund, credit toward future purchase or if applicable additional product added to order to make money work. We will contact you with options. If the total ends up being more, we will mail an invoice that states the remaining balance due.

3. Phone Orders 

  • Place your order by phone and we can send out an invoice for you to send payment, or you can pay by credit card over the phone.

4. Multiple Orders 

  • If you are planning on scheduling multiple orders throughout the season, please call our office.
    • Depending upon total amount ordered of certain breeds there maybe discounts.
    • Credit cards will process two weeks before order date or you can pay by check.

Shipping Procedure

Allow 1 to 3 days for your order to reach your local post office. Be prepared to pick up your chicks at the post office as soon as possible after you’ve been notified. Your contact information and phone number will be on the box. Usually the post office notifies you promptly upon arrival. It is a good idea to notify your post office that you are expecting an order of chicks.

Hatch and shipping dates are Mondays, Tuesdays, and Wednesdays.  The specific ship day for your order will be given to you with an arrival time frame. We are unable to guarantee an exact arrival day.  Poultry is shipped to your local post office for you to pick up there. The post office will contact you by the phone number you give us for the mailing label once they have received your shipment. Usually shipments arrive in the morning, but depending on truck deliveries your order could possibly arrive in the afternoon.

*Being that we are dealing with live poultry, occurrences can arise that your ship date may be adjusted. If in any case your order is going to be delayed, we will notify you of that change or offer an alternative breed available to ship day of hatch. 

*Weather is routinely monitored anywhere we are shipping and chicks are packed as appropriately as possible due to weather conditions. There are times we may add cockerels to the order to ensure the chicks will remain warm if the weather is particularly cold and even delay order due to weather.

Custom Delivery
We have delivery vehicles that are specially designed to transport day-old chicks. Call our office at 814-539-7026 to learn more about this transportation cost service for large orders.

 

Cancellation Policy

Canceling your order by phone 814-539-7026, emailing is allowed but we highly prefer you calling us.

*Any order that has been received and charged to the card but not shipped, a $5.00 service fee will be deducted from the credit to cover card processing fees.

*Canceling two weeks prior to the order hatch/mail out date there will be a $5.00 fee.
Plus any credit card processing fee ($5.00) if it applies.

*Canceling 14 days to 2 days before hatch there will be a $15.00 fee ($5.00 credit card fee plus $10.00 fee). 

*Canceling 1 day and day of hatch if we can stop the order from shipping out but there is not enough time given for us to resell the order we will refund half of the cost of the order.
If order has been packed and taken to the post office we cannot stop it from shipping out.

*Depending on circumstance there may be times we can adjust fees if at all possible to the situation.

Guarantee & Policies

If you have encountered an issue please call our customer service department at 814-539-7026. We will discuss what options are available for replacement, credit or refund if any birds may have died during transportation. 

Do not return any live, sick or dead poultry back to us at any time.

AT NO TIME WILL OUR GUARANTEE EXCEED THE ORIGINAL PURCHASE PRICE.

The purchaser understands and agrees that the handling of poultry or live birds may result in contamination or disease, including but not limited to any strains of salmonella. The Purchaser also understands and agrees that the Goods and/or Services described are being sold in an “as is, where is” condition, with no warranty for any purpose or condition. The Purchaser accepts all risks and hazards associated with the purchase of all Goods and/or Services from Myers Poultry Farm LLC. (hereinafter the “Seller”), and shall indemnify and hold harmless the Seller against any and all costs, loss and liability, including, without limitation, attorneys’ fees, for all personal injury and/or property damage caused by any of the Goods and/or Services provided or performed by the Seller, including all claims based upon the alleged fault of Seller, whether or not also based upon the alleged fault of Purchaser. Such indemnification shall also include the Seller’s employees, agents, and representatives, whether such Goods and/or Services were provided or performed on the premises of the Seller or the Purchaser or elsewhere. The Purchaser shall defend, at the Purchaser’s sole cost and expense, any action or claim for personal injury or property damage brought against the Seller by a third party exposed to the Goods and/or Services

Consent/Acknowledgement/Terms & Conditions.
By using or visiting our site, you acknowledge our Privacy Policy and Terms of Use related to this site. With the reference business name as Myers Poultry/Myers Poultry Farm LLC., myerspoultry.com (also referred to as “provider”, “we”, “us”, “our” or “they”). 

Site Terms of Modifications.
Myers Poultry Farm LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Hatch Dates:  Dates selected on the site are estimated only. If there is an issue with the hatch date selected, we will contact you by phone or email. Dates may move based on availabity, hatching efficiency, and other circumstances.

Partner Hatcherys: Myers Poultry uses Partner Hatcherys for fulfill some orders, some of these Hatcheries are located Outside the State of Pennsylvania.

Governing Law.
Any claim related to our website and Myers Poultry Farm / Myers Poultry Farm LLC shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions. And all applicable laws and regulations and agreement that you are responsible for in compliance with any applicable local laws. If you do not agree with any of these terms and conditions, you are prohibited from using or accessing this website. Materials and content on this website are protected by applicable copyright and trade mark laws.

Privacy Policy

If you feel we are not abiding by this privacy policy, you should contact us immediately via phone 814-539-7026 or by email info@myerspoultry.com 

Information We Collect, Use and Share.
We only have access to/collect information that you voluntarily give us via email or through another direct contact from you. We will not sell or rent this information to anyone.
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information), but not limited to, your Internet Protocol address (the address automatically assigned to your computer every time you establish a connection to the Internet), the name of any referring websites, as well as your navigation and activity on our website. 
When you:
- Place an order from our catalog or on our website
- Request a catalog
- Receive a gift certificate 
- Inquire about our services
- Return an item or make an exchange
- Subscribe to our Email and Blog
- Enter one of our promotions
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event 

Using Information We Collect.
Myers Poultry Farm wants to provide the best possible shopping experience and within that process we use the information you provide about yourself only to complete your order. We do not share this information with outside parties except to the extent necessary to complete your requested order to be exactly as you've requested.
In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning problems with products you have purchased
- Improve our merchandise selection and provide enhanced customer service

Children 13 & under.
This is a general audience site. We do not permit anyone who tells us they are under the age of 13 to register online with us. We also do not collect information from anyone that tells us they are under the age of 13. 

Information We Share with Others & Privacy Rights.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. On rare occasions, we may disclose specific information in response to a court order or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to any agencies or companies for marketing or commercial purposes.

How We Use Email.
By providing your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at www.myerspoultry.com, you will receive an email confirmation.

Links to Other Sites.
When we provide links to other websites we encourage you to review their policies, these sites operate independently of Myers Poultry Farm LLC and have established their own privacy and security policies. 

Security.
When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format.
Our intent is to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data.

Changes to our Privacy Policy.
As we continue to improve the services, products, and features we provide, this Privacy Policy is subject to change. This Privacy Policy is subject to change without direct notice to you. We may change our Privacy Policy at any time by posting a new version of it on our online Site. Therefore, you should review this Privacy Policy periodically when you visit our Site. The date provided below will inform you as to when the most recent material updates to this Privacy Policy occurred.
Last modified October 31, 2019.

 

Updating or Reviewing Your Information.

To update your customer information (name, address, telephone number and email address), please contact us at the address below. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information. 

Your Access to and Control over Information.
You can opt out at any time for any future contacts from us. You can also do the following at any time by contacting us via below:
- See data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Direct any concern about our use of your data

Questions or Comments?
For questions, comments or assistance, we invite you to contact us using the information below:
info@myerspoultry.com

Myers Poultry Farm LLC
966 Ragers Hill Road
South Fork, PA 15956
814-539-7026
814-495-8057
Fax 814-495-8174
www.myerspoultry.com

We're here to help.

With more than 30 years of hands-on experience, our team can help keep your flock healthy. We’d be glad to answer questions about raising poultry or offer advice about your current flock.

Contact Us